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General Terms and Conditions

Valid as of 08.03.2016

Introductory provisions

The ADRIA DATABANKA s.r.o. General Terms and Conditions (hereinafter, the Terms and Conditions) apply to all travel and tourism related services (hereinafter the Services) provided by the travel agency ADRIA DATABANKA s.r.o., Company ID: 26939207, with its registered office at Panská 2, 602 00, Brno, Czech Republic, incorporated at the Regional Court in Brno under Section C, Insert 46479, (hereinafter referred to as the Travel Agency) and constitute an integral part of any contract entered into on the provision of travel and tourism services (hereinafter the Contract) by and between the Customer and the Travel Agency. A Customer of the Travel Agency can be a natural or legal person, on behalf of whom a contract is entered into with the Travel Agency.

The contractual relationship between the Customer and the Travel Agency is formed on the basis of the Contract being entered into by the parties. The legal relationship between the Customer and the Travel Agency is governed by Act No. 159/1999 Coll. on Some Conditions of Carrying Out Business Activities in Tourism, as amended, Act No. 89/2012 Coll., the Civil Code, as amended, the Contract and these Terms and Conditions. A Contract may be entered into directly with the Travel Agency or with one of its external vendors, which has been authorised to act on behalf of the Travel Agency on the basis of a mandate contract and power of attorney; the customer is entitled to request evidence of this from the external vendor.

Persons under the age of 15 may only utilise Services provided by the Travel Agency when accompanied by a person over the age of 18 and with consent from a parent or legal guardian. Persons aged between 15 and 18 years old may only utilise Services provided by the Travel Agency with consent from a parent or legal guardian.

The Travel Agency is insured against insolvency in accordance with Act No. 159/1999 Coll. on Some Conditions of Carrying Out Business Activities in Tourism, as amended, and proof of insurance is available to view on the Travel Agency's website. In accordance with Act No. 159/1999 Coll., a copy of the Travel Agency's proof of insurance shall be sent to the Customer via email along with the draft contract.

The start of the contractual relationship and concluding the Contract

The contractual relationship

The contractual relationship between the Customer and the travel agency ADRIA DATABANKA s.r.o. (hereinafter the Travel Agency) arises when the Customer (or his/her legal representative) signs a contract on the provision of travel and tourism services (hereinafter the Contract), which is then accepted by the Travel Agency (or an authorised external vendor) and upon payment of a deposit into the account of the Travel Agency.

If the Customer fails to pay the Travel Agency the amount shown on the Payment Request Notice within the period stipulated on the Payment Request Notice, or the Customer fails to return a signed copy of the draft Contract to the Travel Agency, then the Travel Agency shall assume that the Customer is no longer interested in the Services in question and these Services shall no longer be reserved for the Customer.

Concluding the Contract

The Customer shall be provided with a draft Contract by the Travel Agency or its external vendor. After the Customer signs the draft Contract, he/she shall send the draft to the Travel Agency in one counterpart either by post or a scanned copy via e-mail.

By signing the Contract the Customer also confirms that he/she is familiar with all the characteristics of the Services provided by the Travel Agency (including photographs published on the website of the Travel Agency) and also with the terms and conditions of the insolvency cover taken out by the Travel Agency under Act No. 159/1999 Coll. By entering into the Contract with the Travel Agency, the Customer thereby acknowledges that he/she is not aware of any condition, medical or otherwise, which would prevent him/her and his/her party from utilising the agreed Services, or which would require specialist care whilst utilising the Services, or about which the Travel Agency should be forewarned.

By entering into the Contract, the Customer confirms that he/she is familiar with its content and that he/she accepts the General Terms and Conditions. The scope of the Contract entered into by the parties is set out in the Contract, in these Terms and Conditions, in the description of the agreed Services shown on the Travel Agency's website, in the Reservation Confirmation, and in any annexes to the Contract detailing any special arrangements for the agreed Services.

If the Contract on Travel or the Contract on Tourism Services contains conditions other than those contained in these General Terms and Conditions or any other terms and conditions set forth in the preceding paragraphs, the deviating conditions contained in the other contract shall prevail.

Costs and payment for Services

Those Services which are included in the price are given on the website in the price list for each property. The price of the stay includes accommodation costs. Meals and other Services are only included in the price when this is explicitly stated in the Contract. The customer must pay any additional costs which are not included in the price of the stay to the property owner(s) directly. Sojourn taxes are included in the price of the stay in some of the properties listed by the Travel Agency. In other properties the sojourn tax must be paid separately upon arrival at the accommodation. When this is the case it is always clearly indicated on the Travel Agency's website in the price list for the given property (Price list of additional costs in Euros). If payment is not made within the period stipulated on the Payment Request Notice or the amount paid is less than the amount stipulated on the Payment Request Notice, then the Travel Agency may withdraw from the Contract.

Payment terms

Once the Customer has received the draft Contract and Payment Request Notice he/she undertakes to pay the Travel Agency the deposit for the provision of Services as per the amount given at the bottom of the property description in the Important Information section, within the period stipulated on the Payment Request Notice. The deposit for the provision of Services is deducted from the total cost. The remaining balance shall be paid direct to the property owner in Croatia, Slovenia or Italy in Euros. The amount of the remaining balance is shown on the Reservation Confirmation, which is sent out upon receipt of the deposit. If a booking is made at a property, where the total cost of the stay needs to be paid in advance by the Travel Agency, then a 50% deposit is required from the Customer. The remaining 50% then needs to be paid no later than 45 days before the start of the stay. If the accommodation is booked less than 45 days before departure, then the full payment must be made up-front. After receiving the payment and the Contract signed by the Customer, the Travel Agency shall confirm receipt of the Contract via e-mail.The Customer must use the variable symbol reference given on the Payment Request Notice when making the payment for the Services.

If the Services are being provided by an external vendor of the Travel Agency, the deposit may be paid via the external vendor. The Customer only has the right to enjoy the Services provided by the Travel Agency once the cost of the Services has been paid in full. If the Customer fails to do so, then the Travel Agency is entitled to withdraw from the Contract. If such a situation occurs, the Travel Agency is entitled to damages and a termination penalty fee; see Article 11 of these Terms and Conditions.

Rights and obligations of the Travel Agency

The Travel Agency has the following rights:

  1. to change the terms of the agreed Services in line with the relevant clauses of these Terms and Conditions;
  2. to withdraw from the Contract line with the relevant clauses of these Terms and Conditions;
  3. to not compensate the Customer for Services which he/she failed to use through his/her own fault.

Accordingly, the Travel Agency undertakes to:

  1. ensure proper provision of Services to the Customer as per the Contract entered into by the parties;
  2. inform the Customer of any changes to the Services provided;
  3. send the Customer all necessary information and documentation for him/her to be able to utilise the agreed Services by post or email (once the payment of the deposit, or the full cost where applicable, has been received), including:
    1. The Reservation Confirmation, which the Customer must produce at the place where the Services are to be provided, containing the following information:
      • the first name and surname of the Customer
      • the total number of adults and the number of children in each age category
      • the arrival and departure dates
      • the name of the property as shown on www.adriadatabanka.com and the actual name of the property on site
      • the name of the owner of the property, or name of a partner agency where applicable
      • the telephone number of the owner/person responsible or a partner agency where applicable
      • the address of the property or a partner agency where applicable
      • a break-down of which Services have been paid for, the exact amount of the remaining balance to be paid and a estimate of any additional fees.
    2. Guidelines for travel, Itinerary

If the Customer finds any discrepancies in the above-mentioned guidelines, then he/she should inform the Travel Agency.

Rights and obligations of the Customer

The Customer has the right to the following:

  1. proper provision of Services which he/she has paid for and which are covered under the Contract;
  2. to request information from the Travel Agency, which is known to the Travel Agency and which is relevant to the agreed Services;
  3. to be informed of any changes to the agreed Services;
  4. to withdraw from the Contract at any point before commencement of the Services;
  5. to lodge a complaint about problems regarding the Services and their provision in accordance with applicable legislation and these Terms and Conditions;
  6. to the protection of his/her personal data and information about his/her trip that is provided in the Contract from unauthorised parties.

Accordingly, the Customer undertakes to:

  1. offer the Travel Agency his/her full cooperation needed to ensure the proper provision of Services, in particular by providing truthful and complete information in the Contract, informing the Travel Agency of any changes to such information, and providing any relevant documents as requested by the Travel Agency.
  2. ensure that persons under 15 years old are accompanied and supervised by an adult, and likewise ensure that persons with a medical condition are accompanied and supervised as appropriate;
  3. have permission from a parent or legal guardian for a Customer aged 15 - 18 to utilise the Services without their accompaniment or supervision;
  4. let the Travel Agency know if he/she is bringing children, even if their places are not being paid by the Customer;
  5. report any changes to the person who is party to the Contract;
  6. pay the Travel Agency the agreed price for Services as per the Contract;
  7. check that all the Services that have been paid for are shown in the Reservation Confirmation;
  8. present the owner of the property or his/her representative the Reservation Confirmation upon arrival at the accommodation and to make any necessary additional payments as per the Contract;
  9. take delivery of any documents from the Travel Agency, which are necessary to utilise the Services and to arrive at the location where Services are to be provided on time and with all the necessary and required documents;
  10. conduct himself/herself in such a manner as to not cause any damage to the health or property to the detriment of other customers or providers of the Services, and to pay for any such damages if caused;
  11. respect the customs and currency exchange regulations of the countries where the Customer is travelling;
  12. ensure that he/she is in possession of valid travel documents, including visas and other relevant documentation necessary to reach the target destination (for example, medical certificates, vaccinations etc.). For more information contact the embassy of the relevant country at the place of your residence.
  13. follow any instructions and guidelines given by the Travel Agency, which give further information about the terms of use for the Services;
  14. ensure that any complaints lodged against the Travel Agency or the providers of Services on the basis of these Terms and Conditions are made in a proper and timely manner, and to immediately inform the Travel Agency in the event that there are any problems with the actual Services provided in accordance with Article 12 of these Terms and Conditions;
  15. inform the Travel Agency in writing if he/she decides to withdraw from the Contract and to pay a termination penalty fee as per these Terms and Conditions, if the Travel Agency is entitled to this payment.

Accommodation

The provision of accommodation is only guaranteed for the number of people agreed in the Contract and shown in the Reservation Confirmation. If more people or pets than stipulated in the Contract are found to be staying at the property, the owner or his/her representative has the right to refuse to accommodate the extra person(s) and/or pet(s), or to accommodate them for an extra fee.

Arrival and departure

The Customer should arrive at the property between 14:00 and 18:00 (unless otherwise stated in the Reservation Confirmation) on the day that the provision of Services commences. The customer should leave the property before 10:00 on the day that the provision of Services ends. If the Customer needs to arrive after 18:00, then he/she must give the owner of the property or his/her representative (contact details are given in the Reservation Confirmation) sufficient notice of this fact, or inform a member of the Travel Agency team. If the Customer fails to arrive in the place of the accommodation on the date when the provision of the Services commences and fails to notify the owner of the premises or an authorised person (at the telephone numbers indicated in the Reservation Confirmation or the Itinerary) or the Travel Agency (at the Help Line) of the delayed arrival by 18:00 of the same day, it shall be held that the Customer is not interested in the accommodation and withdraws from the Contract.

Changes to the terms of the Contract

If the Travel Agency has objective reasons to change the terms of the Contract before commencement of the Services, then it may propose a change in the Contract to the Customer. If the proposed change involves a change in the cost of the Services, then the new price must be given in the new proposed version of the Contract. If the Travel Agency proposes to amend the Contract, then the Customer has the right to chose whether or not to withdraw from the Contract. If the Customer does not withdraw from the Contract within the period set by the Travel Agency, which shall not be less than 5 days, then the Travel Agency shall assume that the Customer does not wish to withdraw from the Contract and that he/she agrees with the changes therein.

Before commencement of the Services the Customer may notify the Travel Agency in writing that a different person, as detailed in the notification, shall be using the agreed Services in his/her place. The person detailed in this notification is considered to be the Customer of the Travel Agency as of the date that the notification is received by the Travel Agency. The notification must contain a statement from the new Customer that they agree with the Contract entered into by the parties. The original customer and the new Customer are jointly and severally liable for the payment of the agreed Services.

If the Customer wants to make a change to the Services they have booked (change the dates, number of people, payment method etc.), then he/she must inform the Travel Agency in writing or via email. If the Payment Request Notice has already been issued then the Customer must pay an amendment fee of €40 in order to make a change to the Services that he/she has booked (for changes made no later than 30 days before the start of the Services). Changes requested 1 - 29 days before the start of the Services are subject to an amendment fee of €80. More than one change (for example, changing the dates and the number of people) can be requested at a time, so that multiple changes shall be considered under one request for a change to the Services. A change to the Services shall only be considered to be approved when the Travel Agency has confirmed this fact in writing or via email to the Customer and when the Customer has paid the amendment fee for the change (if applicable).

If by making a change to the booked Services there is an increased cost, then the change shall only be considered to be approved once the Customer pays the difference in the cost to the Travel Agency as per the Payment Request Notice. The Travel Agency shall inform the Customer if a change to the Services affects the cost. If a new Contract needs to be signed, then the payments already made under the original Contract shall count as payments made under the new Contract.

Reducing the number of places booked, changing the property or changing the entire date is considered as a withdrawal from the Contract.

Withdrawal from the Contract

The Travel Agency may withdraw from the Contract entered into with the Customer:

  1. If due to objective reasons the Travel Agency is no longer able to provide the booked Services. If the Travel Agency cancels the Services due to objective reasons, whereby the Services were cancelled due to unavoidable circumstances which were beyond the control of the Travel Agency and which could not have been prevented by the reasonable best efforts of the Travel Agency, then the Travel Agency shall not be liable to compensate the Customer by way of damages or otherwise.
  2. If the Customer is in breach of the Contract.

    If the Travel Agency withdraws from the Contract before commencement of the Services because the Customer fails to fulfil his/her obligations, then the Customer must pay the Travel Agency a set termination penalty fee as per Article 11 of these Terms and Conditions. The difference between the amount that the Customer has already paid the Travel Agency for the agreed Services and the termination penalty fee shall be refunded to the Customer.

The Customer may withdraw from the Contract he/she has entered into at any time in line with the terms given in the Contract or these Terms and Conditions:

  1. If the Customer does not agree with a change to the Services proposed by the Travel Agency for objective reasons.

    If the Customer withdraws from the Contract because he/she does not agree to a change to the Services proposed by the Travel Agency for objective reasons, then the Customer is entitled to request that the Travel Agency offer alternative services of corresponding quality which are within the capacity of the Travel Agency on the basis of a new contract. If a new Contract is not entered into by and between the Customer and the Travel Agency, then the Travel Agency must refund the Customer the full amount of what has been paid.
  2. If the Travel Agency is in breach of Contract.

    If the Customer withdraws from the Contract because the Travel Agency fails to fulfil its obligations as per the Contract or Act No. 159/1999 Coll., then the Travel Agency must refund the Customer the full amount of what has been paid. This does not affect the Customer's right to compensation.
  3. If the Customer has any other reason or chooses to give no reason at all.

    If the Customer withdraws from the Contract under any other circumstances, he/she must pay the Travel Agency a termination penalty fee as per Article 11 of these Terms and Conditions.

If the Customer or the Travel Agency withdraws from the Contract, then that party must notify the other party of the fact in writing or via email. The notification is effective from the date that it is received by the other party.

Termination penalty fee:

If the Customer or the Travel Agency withdraws from the Contract, then the Customer must pay a termination penalty fee to the Travel Agency in accordance with these Terms and Conditions. The termination penalty fee is calculated according to the date that written notice of withdrawal from the Contract is received by the other party.

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 30 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 14 - 29 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 7 - 13 days before the start of the provision of the Services shall incur a termination penalty fee of 85% of the total cost given in the Contract.
  6. Withdrawal from the Contract 6 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in lighthouses:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 45 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 20 - 44 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  4. Withdrawal from the Contract 19 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code: 197/…, 400/…, 1318/…, 1320/…, 1321/…, 1346/…, 1347/…, 1348/…, 1349/…, 1350/…, 1351/…, 1355/…, 1563/…, 1657/…, 1656/…, 1362/…, 1798/…, 1810/…, 1928/…, 1940/…, 2032/…, 2089/…

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 26 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 13 - 25 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 7 - 12 days before the start of the provision of the Services shall incur a termination penalty fee of 85% of the total cost given in the Contract.
  6. Withdrawal from the Contract 6 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 359/...:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 65 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 51 - 64 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 21 - 50 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 20 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 407-IS-RU-FA:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 65 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 20 - 64 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 13 - 19 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 12 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 508-JD-RK-KL:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 45 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 27 - 44 days before the start of the provision of the Services shall incur a termination penalty fee of 40% of the total cost given in the Contract.
  4. Withdrawal from the Contract 12 - 26 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 11 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 549/...:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 26 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 40% of the total cost given in the Contract.
  4. Withdrawal from the Contract 20 - 25 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  5. Withdrawal from the Contract 16 - 19 days before the start of the provision of the Services shall incur a termination penalty fee of 85% of the total cost given in the Contract.
  6. Withdrawal from the Contract 15 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

The termination penalty fee in case of cancellation of hotel accommodation with the code 549/… shall be governed by the general terms and conditions of the respective hotels, which shall be sent to the Customer via e-mail before the Contract is signed.

in the case of services which include accommodation in objects with code 578-IS-RM-SA:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 20 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 13 - 19 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 12 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 581/01-SD-OH-HV, 581/12-SD-MR-BV:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 30 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 15 - 29 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  5. Withdrawal from the Contract 14 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 581/...:

  1. Withdrawal from the Contract up to 90 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 60 - 89 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 45 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  4. Withdrawal from the Contract 44 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 727/…, 671/…:

  1. In determining the amount of the termination penalty fee the Travel Agency shall follow the cancelation terms of the respective hotels, which shall be sent to the Customer via e-mail before the Contract is signed.

in the case of services which include accommodation in objects with code 746-SD-KO-LU:

  1. Withdrawal from the Contract up to 20 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 13 - 19 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  3. Withdrawal from the Contract 12 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 1130/...:

  1. Withdrawal from the Contract up to 35 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 13 - 34 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  3. Withdrawal from the Contract 12 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 1323/...

  1. Withdrawal from the Contract up to 60 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 35 - 59 days before the start of the provision of the Services shall incur a termination penalty fee of 30% of the total cost given in the Contract.
  3. Withdrawal from the Contract 13 - 34 days before the start of the provision of the Services shall incur a termination penalty fee of 75% of the total cost given in the Contract.
  4. Withdrawal from the Contract 12 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 1573/...:

  1. Withdrawal from the Contract up to 35 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 20 - 34 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  3. Withdrawal from the Contract 19 to 0 days before the start of the provision of the Services or failure to appear for the stay shall incur a termination penalty fee of 100% of the total cost given in the Contract.

in the case of services which include accommodation in objects with code 1643/...:

  1. Withdrawal from the Contract up to 35 days before the start of the provision of the Services shall incur a termination penalty fee of 20% of the total cost given in the Contract or €60 (whichever is greater).
  2. Withdrawal from the Contract 20 - 34 days before the start of the provision of the Services shall incur a termination penalty fee of 50% of the total cost given in the Contract.
  3. Withdrawal from the Contract 19 to 0 days before the start of the provision of the Services or failure to appear for the stay, or early departure shall incur a termination penalty fee of 100% of the total cost given in the Contract.

Complaints procedure

In case of any deficiencies in the Services provided or if the Customer suffers any damage in connection with the utilisation of the Services the Customer must notify the owner of the property or a person authorised by the same (indicated in the Reservation Confirmation) without unnecessary delay and, if appropriate, draw up a claims record.

If this person does not deal with the situation in the correct manner, then the Customer must immediately inform the Travel Agency by telephone. The Travel Agency shall take the appropriate steps to remedy the situation or shall provide alternative accommodation in the nearest equivalent property.

Problems regarding the Services can only be resolved if they are reported immediately. Delaying the submission of a complaint makes it more difficult to assess the situation, and therefore resolve it, in an objective manner. If the Travel Agency fails to fulfil its obligations to the Customer in a proper and timely manner in accordance with Act No. 159/1999 Coll., then the Customer is entitled to lodge a complaint against the Travel Agency. This must be done without undue delay and in writing (a letter signed by the Customer) no later than 1 month from when utilisation of the Services ceased, or if the Services were not utilised, then no later than 1 month from when the Services were due to finish as per the Contract, otherwise the Customer shall forfeit this right.

If the Services provided were booked via an external vendor, then the one-month period set out in the paragraph above still applies even if the Customer has already submitted a complaint to the external vendor within the set period.

The Travel Agency may be exempt from liability for damages resulting from failure to meet its obligations, if it can be proved that such damage was not caused by the Travel Agency, or any of its contracted suppliers of travel and tourism services, and the damage was caused:

  1. by the Customer;
  2. by a third party, who was not authorised by prior agreement with the Travel Agency to utilise the Services;
  3. by circumstances, which could not have been prevented by the reasonable best efforts of the Travel Agency.

Other arrangements

  1. Evening entertainment, restaurants, and bars available in holiday resorts will inevitably produce noise. This noise cannot be considered to reduce the quality of the Services provided and cannot be used as the basis for a complaint.
  2. The Travel Agency is not responsible for the cleanliness of the beaches or the sea.
  3. Due to the climate, there may be insects inside the holiday properties. Should this be the case, the owner of the property, his/her representative or a member of staff from the Travel Agency should be informed immediately.
  4. Customers must respect the house rules and keep noise to a minimum at night, if the Customer fails to do so, the owner of the property could ask them to leave the apartment without compensation. In such situations, the Travel Agency has no obligation to the Customers.
  5. The Travel Agency is not responsible for the availability of locations which allow pets access to the beach and the sea. It can only provide a list of those properties which allow pets to stay in the apartment as indicated on the website.
  6. When using air conditioning the Customer agrees to follow the instructions of the owner of the property, the person responsible or an employee of a partner agency. Air conditioning may be put into operation only when the customers are present in the property. It is not permitted to open windows and doors while air conditioning is in operation.

Special Provisions

In accordance with Section 5(2) Act No. 101/2000 Coll., the Customer gives his/her consent that his/her personal data, as provided in the booking or Contract, including his/her name and surname, date of birth, home address or other contact address, telephone number, and email address, may be used by the Travel Agency or its external vendors, to send the Customer offers about travel and tourism services in writing or via email. The Travel Agency may collate and process information about email addresses for marketing purposes in accordance with Act No. 480/2004 Coll. on Certain Services of Information Society, as amended.

In accordance with Section 6 of Act No. 101/2000 Coll., the Travel Agency or its designated partner may process and collate this personal data over a period of 5 years. After this period the Travel Agency must destroy that Customer's record. In accordance with Act No. 101/2000 Coll., the Customer also declares that he/she is permitted to give authorisation for the Travel Agency to make use of his/her own personal data and the personal data of the other persons detailed in the booking or in the Contract, whose details the Customer has provided to the Travel Agency for the purposes of the provision of the Services, and hereby gives that authorisation.

The Customer, or any person whose personal details were provided by the Customer, has the right to revoke his/her authorisation to make use of their personal data at any time in writing. The Customer may also opt-out from the use of his/her email address for marketing purposes in accordance with Act No. 480/2004 Coll. as amended.

The Travel Agency shall ensure that personal data is processed in such a way that the rights of the Customer, and any persons whose personal data has been provided to the Travel Agency by the Customer, are not affected, and shall protect it from unauthorised access and tampering.

The accommodation Services provided correspond to the descriptions given on the website. Due to the fact that much of the data is inputted by hand, the travel agency Adria Databanka cannot guarantee that the information contained on its website www.adriadatabanka.com is 100% accurate. The Customer should consider the information given in the travel Contract and the travel guidelines to be binding.

Copyright

The information and materials published on the Travel Agency's website are intended for the non-commercial and personal use of Customers. It is not permitted to modify, reproduce, distribute, display, present, publish or sell it without consent from the copyright owner. The Travel Agency's website also contains links to other websites belonging to third parties; the Travel Agency has no control or influence over such sites. These links are provided for informational purposes only and the Travel Agency is not responsible for their content.

Final provisions

These Terms and Conditions enter into force as of 08.03.2016, and thereby supersede all previous versions of the Terms and Conditions.

Croatia

slevy LAST
MINUTE

For holidays in Croatia in the season 2017 you will recieve a discount from 3 % to 5 % of the total price (Discount is valid until 28.2.2017).

Group discount » more

When ordering your holidays in Croatia by one person:

  • group of 8 – 11 persons
    discount 20 €
  • group of 12 – 15 persons
    discount 40 €
  • group of 16 – 20 persons
    discount 60 €
  • group of 21 – 25 persons
    discount 80 €
  • group of 26 – 30 persons
    discount 120 €
  • groups of more than 30 persons
    a discount agreement

Amount for the stay must be paid on one invoice
and will be issued only one voucher.

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Why You should choose holiday with us

  • Steady company from 1999
  • Extensive database of various accommodation facilities of all types
  • On-line shopping with more than 20 parameters for search
  • Detailed offer with information about the neighborhood
  • Unique search method via Google maps